Refund policy

Refund Policy - International

At Cyber Bounty, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, which is why we offer a straightforward 30-day refund policy for most of our items. If your product arrives faulty or damaged, we're here to help!

How to Request a Refund

If you need to request a refund, simply email us at [Insert email address here] with the following details:

  • Your order receipt or proof of purchase

  • Clear photographic evidence of the fault or damage

Please note that to be eligible for a refund, items must be faulty or damaged. Unfortunately, we are unable to process refunds for change-of-mind purchases.

Important Refund Policy Details

  • Sale items are not eligible for refunds; discounted products are considered final sale.

  • Returns must be initiated within 30 days of delivery.

  • Several types of goods cannot be returned, including:

    • Perishable items such as food, flowers, newspapers, or magazines

    • Personal and intimate products

    • Hazardous materials, flammable liquids, or gases

Non-Returnable Items Include:

  • Gift cards

  • Downloadable software products

  • Health and personal care items

  • Books with clear signs of use

  • Opened media such as CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item returned beyond the 30-day period

Processing Refunds

Once we receive your return request, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a few business days.

Haven't Received Your Refund Yet?

If you're experiencing delays with your refund, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card provider, as processing times may vary.

  3. Reach out to your bank for further clarification.

If you've completed these steps and still haven't received your refund, feel free to contact us at [Insert email here].

Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same item, please contact us.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. Once received, a gift certificate will be sent to you.

If the item wasn't marked as a gift at the time of purchase, the refund will be issued to the original purchaser.

We appreciate your understanding and look forward to serving you. For any inquiries, don't hesitate to reach out!